USER GUIDE

  • How do I register?

    Step 1: Click "REGISTER"



    Step 2: Select the Organization you are registered with as a patient

    Step 3: Complete the online form the following requested information:

    - First Name

    - Last Name

    - Date of Birth (i.e. YYYY-MM-DD)

    - Gender

    - Medical Record Number (MRN) or Health Card Number

    - Hospital Registration PIN (please note the system will provide you with Captcha digits that you will need to enter to proceed - please enter the four digits without spaces)

    Step 4: Click "NEXT"

    Step 5: Complete the next form which will required the following information:

    - Address and phone number

    - Email address

    - Create a Username and Password

    • Your password must meet the following requirements:

      • Must contain a minimum of 8 characters
      • Must contain at least one capital letter and at least one lowercase letter
      • Must contain at least one numeric character
      • Must NOT contain 2 or more consecutive characters from your user account name
    - Select a Secret Question and Answer

    - Agree to the Terms of Use (Check box)

    Step 6: Confirm that all required information is filled out and click "SUBMIT"

    Step 7: Once the registration has been completed, you will receive this message "Thank you for registering with MyChart". This indicated that the account has been registered successfully

    Step 8: You will be prompted to go back to the main page and enter your Username and Password to login

  • How do I log in?

    Step 1: Launch your Internet Browser

    Step 2: In the address bar, enter: https://www.mychart.ca

    Step 3: The MyChart™ login page will display

    Step 4: Enter your user name and password.

  • What happens if I forgot my password?

    Step 1: You will need to go to the MyChart™ login page

    Step 2: Under the password field, you will see "Forgot your password"

    Step 3: Click on "Forgot your password" - a window will open asking you to input your user name

    Step 4: Once you have entered your user name, hit "Submit"

    Step 5: An email will be sent to you with a link. Open the link and answer the security question that you selected at the time of registration

    Step 6: You will then be asked to create a new password. The new password must confirm to password standards. Password standards can be accessed by clicking on the green question mark

    Step 7: Return to the MyChart™ login page to access your account and login